Cant edit a document scenario

The scenario:

John Smith has finally reached his goal of getting his dream job as a copy writer in the Marketing department. He has been an accounting clerk for the past five years On his new PC, he has been told to login, and then navigate to the M (Marketing) drive and modify his biography. When he goes to edit the biography he finds that he is not able to edit it.

The solution:

The biography was in read only mode which means that the document can be read but not edited. To fix the problem access the biography document as an administrator and right click on the document and select properties. In the General Tab of the properties window uncheckread-only. Next click on the Securities Tab and add John Smith's user account to the Group or User Names with the access to be able to write to the document. John Smith now will be able to edit his biography in the Marketing drive.


How to apply this:

The next time you get a call at the help desk from someone in your office saying they cannot edit a document on the network, or in a shared folder, check to see if they have the correct permissions to edit the document.